Connectwise Consulting

Let the Most Experienced ConnectWise Consultants Handle Everything, and Show You Exactly How It All Works.

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Connectwise Administration

ConnectWise has a myriad of features that need continual upkeep, and sometimes even day to day attention.

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Accelerate Your Implementation

We’ll ensure the install and launch is smooth, including creating new processes and conducting training.

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Accounting Services

You Became A Business Owner To Enjoy Life, Not To Do Bookkeeping.  Consider It Done.

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About Sierra Pacific Consulting

Your ConnectWise Specialists

Information Technology (IT) Companies and Managed Service Providers (MSP) are facing a lot of uncertainty. Fickle markets, global competition, changing regulation, emerging business models, and disruptive technologies. By ensuring they adapt to these changes faster than their competitors, our clients fully realize their potential for growth.

Specifically, we help your business improve across its entirety, and support a logical growth lifecycle. We can help identify opportunities, execute growth strategies, manage risk, improve performance, and leverage new and existing technology (like ConnectWise). This encourages evolution, overcomes stagnation, and creates, protects, and restores the value of your company.

worldwide clients
Projects Completed
Increased Utilization
Increased Profitability

Five Steps to Your Success

Regardless of the specific reason you hire us, all engagements follow a 5-step process that incorporates both years of experience and accepted Best Practices. Whether we’re taming ConnectWise for you, training your people, implementing new processes, helping you through a partnership or merger, or any combination of such, our process has proven extremely effective:

Let's Meet

You can Contact Us, and we’ll schedule a no-obligation 30-minute call to assess your needs, and determine if our capabilities can help you reach your goals.
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If we agree on engagement, we proceed to step two, which, in our opinion, is the most crucial step in the process. It’s here where, together, we find out where you truly are in your business. Our Discovery Assessment is designed to uncover and make plain the mission critical details that will help your business perform better.


We won’t bore you with the minute details of this step but, in a nutshell, we really get to know you, and you really get to know us. We gather more info, listen to you and your people, analyze everything, and tailor a solution to specifically meet your business needs. We also educate you on how best to work with us and set a plan of action in motion.


This is where the nuts and bolts begin. It’s impossible to fully define this step, as the seeds are planted in the previous three, and what sprouts from these seeds is different for every company (and that’s the right way to do it – implementation that respects YOUR way of doing things.)


We stick around, to make sure you have and are using your tools in the most effective and profitable manor possible. We educate and train, and help get you on track to a successful, more efficient business.

What you’ll be left with once work is complete is a well-tuned business environment that has an efficient service team, administrative department, and a powerful sales engine… and who doesn’t want that?

Sales Module

Are you utilizing the Sales Module? And if yes, to its fullest?

Work Roles & Work Types

Is there a way to better define Work Roles and Work Types?


Do you understand how Tracks work?

Service Board
Work Roles
ConnectWise Integrations
Workflow Rules
Sales Module

ConnectWise Integrations

Learn how products flow through from Quosal to ConnectWise to QuickBooks.

Service Board

Identify patterns in the Service Board to catch problems before the client does.

ConnectWise Workflow Rules

Am you using work flow rules to squeeze every bit of value out of ConnectWise?

Sierra Pacific's Latest Posts

Most sales consultants replay the appointment in their heads and genuinely think the sale should hav...
How twisted is that? We are here to assist them, not convince them.The reality is, sales are nearly ...
While the conventional method of selling works for a while, it certainly does not work for everybody...
When a sales appointment does not conclude in making a sale, it is generally because the prospect do...

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Latest Posts from Blog

Every time a one on one sales conversation ends in rejection, it really can be quite frustrating. It is totally natural to think back over the full appointment to determine where it went off the rails. Did I say something wrong or offensive?Did ...